Ordering from this website
For details on our privacy policy, please read our privacy
statement.
How to order
Credit card transactions
Cancellation rights
Contacting us
How to order
Q: How do I order from biju.co.uk?
A: Our ordering process is straightforward and easy to follow. If you
see any product you like, you can order it within three minutes.
1: Product pages
On each of our product range pages, you can buy any of the items shown.
For more information on each item, just click the appropriate link where
you will be presented with another window containing extra information.
Use the form at the bottom of the page to fill in the quantity, colour
and size of each item you wish to order in that category. Next click the
'Add to basket' button.
Don't forget that we offer an embroidery
service for each of your items. If you choose embroidery, you will be
taken to the embroidery details page where you can specify the type of
embroidery that you require. Please note that if you choose to have embroidery,
the items are not added to your shopping basket until you click the 'Add
to basket' button on the embroidery page.
2: Shopping Basket page
On the Shopping Basket page you can see the contents of your basket and
the cost of your order.
You can modify your order on this page, if you wish to take an item out
of the basket or change the quantity ordered.
The next step is to press 'Proceed to Checkout' where we start to gather
your personal details to fulfill your order (please see our privacy
statement if you have any concerns).
If you are not sending the item to an address in the UK, please click
the link available to enter the country that you are sending them to,
then we can calculate the appropriate purchase tax for you.
3: Checkout page
When you have reached the Checkout page, we must gather your details so
that we can fulfill your order and meet the legal requirements for making
a sale.
Up until this point, your order has not been confirmed or any personal
details stored about you. If you proceed past this page, to the secure
payment page, then an entry is made in our database whilst we await confimation
that your payment has been authorised.
On the Checkout page, you should fill in details of where you would like
your order delivered (don't forget, if you live within a six mile radius
of Worthing, England, your delivery is free!).
This page also holds the option to opt out of our 'Special Offers Newsletter'
where we will inform you of any special offers that biju.co.uk have. Please
remember to check the box provided if you do not wish to join our mailing
list.
By pressing 'Proceed' you are taken through to the Credit Card page.
For more details on how we store your information and how we process
it, please see our privacy statement.
4. Shipping details page
Enter address where someone will be available to sign for the package.
You can enter a different shipping and billing address. We deliver to
an address of your choice: work, home, a friend's or neighbour's house.
The parcel can be left somewhere secure at your risk. Please enter instructions
into the 'Delivery note' box when entering your delivery address.
5. Billing details page.
Enter the details here that your payment card bills are sent to. This
address will be automatically checked by your bank to see that it is correct
and we will receive the results of this check. If the address entered
is deemed incorrect by your bank or is not checked your order despatch
may be delayed.
4: Credit card page
We provide you with a secure method to pay for your biju.co.uk goods through
our Industry Accredited transaction partner PayPoint. PayPoint provide
a high level encrypted payment security system, and payment security checking
to guard against credti card fraud. Your credit card details are encrypted
on transfer and are stored securely for the purposes of payment for your
goods only.
For more information on PayPoint,
please visit their web site.
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Credit Card Transactions
Q: Which cards can I pay with?
A: You can use all major credit cards except, Diners and American Express.
Q: Is it safe to give my credit card details
over the Internet?
A: We provide you with a secure method to pay for your biju.co.uk goods
through our Industry Accredited transaction partner PayPoint.
PayPoint provide a high level encrypted payment security system, and payment
security checking to guard against credti card fraud. Your credit card
details are encrypted on transfer and are stored securely for the purposes
of payment for your goods only.
Q: Why do I need to enter my Credit Card Details
each time I buy something?
A: To further ensure absolute security, we do not store your credit card
information. However we do store your order and shipping address for your
convenience leading to a faster shopping experience.
Q: Do I need any specific settings in my browser?
A: If you have disabled receiving 'cookies' on your web browser, you must
enable this feature, otherwise you will be unable to add any goods to
your shopping basket. In addition, you should also allow site scripts
to run within the browser.
Q: Are my personal details used elsewhere?
A: No. Your details are not passed on to any third party.
Q: What happens if I need to shut the browser
before I have finished ordering?
A: Your order will not be taken unless you complete and submit the Billing
page.
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Cancellation Rights
Q: What laws protect me?
A: The Consumer Protection (Distance Selling) Regulations 2000 provides
protection to consumers who buy goods over distance selling. Types of
distance selling include: on the Internet or digital television; by mail
order, including catalogue; and shopping by phone by fax.
Q: What rights do I have?
A: The Consumer Protection (Distance Selling) Regulations 2000 states
the following:
- the consumer must be given clear information about the goods or services
offered
- after making a purchase the consumer must be sent confirmation
- the consumer has a cooling-off period of 7 working days
- new powers for local Trading Standards Departments and the OFT to
protect consumers during distance buying
At biju.co.uk, we believe that the consumer should be offered the fullest
protection possible under law. This means that we follow the rules set
out by the UK government ensuring that all our customers have a trouble
free purchase with biju.co.uk.
Q: More information
A: For more information on the Consumer Protection (Distance Selling)
Regulations 2000, please visit the following web pages:
Contacting us
Q: When should I contact biju.co.uk?
A: Please feel free to contact us at any time if you have any queries
regarding biju.co.uk. Contact details can be found below.
Times when it is important to contact biju.co.uk could include:
- You wish to cancel your order
- Your order has not arrived
- Your order is not to your satisfaction
We will deal with your enquiry quickly and professionally ensuring that
the shopping experience at biju.co.uk is problem free.
biju.co.uk are open normal office hours, Monday to Friday from 9.00 am
until 5.30 pm.
Returns address
Please contact us with your order number before returing your order,
so that we can provide you with the correct address for returns. PLEASE
DO NOT USE THE CONTACT ADDRESS. This is because your return must go to
the correct one of our despatch depots.
Q: Where can I contact biju.co.uk?
A: biju.co.uk can be contacted at the following details:
- Post
Biju
Unit 11 Water Lane Trading Estate
Storrington
West Sussex
RH20 3EA
- Email
sales@biju.co.uk
Q: What If you feel you have been dealt
with unsatisfactorily?
A: If you feel you have been dealt with unsatisfactorily by biju.co.uk,
there are channels available for you to put your case across and receive
an independent opinion.
At biju.co.uk, we will endeavour to be as fair as possible and where
an independently approved body makes a judgment that we have behaved unsatisfactorily,
we will accept their judgment and opinion on how to redress the wrong.
The following are links to organisations that protect the consumers rights:
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